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Orders for Usaburo Kokeshi

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◎ Introduction
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The products of our shop are all handmade ones of Kokeshi artisans. Because of this, if the product you have ordered is in stock, we will usually send them to you in three to four business days, but if we don't have them in store, it will take us about two weeks to send the item to you. We hope you will understand this in advance.

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◎ How to order
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To order our products, please access the page of the products you want to buy and place your order on the order screen of the shopping cart system.

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◎ How to pay
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[Shipments to locations in Japan]

If you receive the product you have ordered in Japan, you may pay the price by "payment on delivery," "payment through the bank" or "payment by credit card."

  • Payment on delivery:
    Please pay the price to the staff of the shipping agency when the item ordered is delivered to you.
    * In addition to the price of the item ordered, the shipping charges and the payment on delivery fee will be charged to you.
    * If the amount of your purchase is 3,000 or more, no payment on delivery fee will be charged to you.
  • Payment through the bank:
    Please pay the price to the bank account stated in the "order acceptance mail."
    After we have confirmed your remittance, we will send the product to you. Please bear the expenses for money transfer.
  • Payment by credit card:
    Please input your credit card information into the "Selection of delivery and payment methods" screen.
    You can use Nicos, VISA, MasterCard, JCB or AMERICAN EXPRESS.
    * We will do settlement procedures for the credit card company just before the shipment of the item ordered. Therefore, no settlement procedures have been completed yet at the time of your order placement.
    * Our shopping cart system adopts the SSL identification system and takes the greatest care to prevent the leakage, etc. of your credit card information.
    * The amount of your payment is the total of the price of the product, consumption tax and shipping charges.
    * The total amount should be paid at once.

[Shipments overseas]

If you send the product you have bought overseas, you may pay the price by "payment by credit card."

  • Payment by credit card:
    Please input your credit card information into the "Selection of delivery and payment methods" screen.
    You can use Nicos, VISA, MasterCard, JCB or AMERICAN EXPRESS.
    * We will do settlement procedures for the credit card company just before the shipment of the item ordered. Therefore, no settlement procedures have been completed yet at the time of your order placement.
    * Our shopping cart system adopts the SSL identification system and takes the greatest care to prevent the leakage, etc. of your credit card information.
    * The total amount of your payment shown by the shopping cart system is the total of the price of the product, consumption tax and shipping charge.
    * The total amount should be paid at once.

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◎ Shipment method and shipping charges
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[Shipments to locations in Japan]

Shipments to locations in Japan will be made by home delivery service.

  • Home delivery charges
    The home delivery charges are as follows:
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    Hokkaido, Okayama, Hiroshima, Tottori, Shimane, Yamaguchi, Kagawa, Tokushima, Ehime, Kochi:     ¥790
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    Aomori, Iwate, Akita, Wakayama, Shiga, Nara, Kyoto, Osaka, Hyogo:                   ¥650
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    Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata, Fukui, Ishikawa,
    Toyama, Shizuoka, Yamanashi, Nagano, Aichi, Gifu, Mie:                         ¥545
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    Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima:                     ¥900
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    Okinawa:                                                ¥2,075
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    * If the amount of your purchase is 30,000 or more, no shipping charges will be charged to you.
  • Time of shipment and delivery
    If the product you have ordered is in stock, we will usually ship it to you in three to four business days, but if we don't have it in store, it will take us about two weeks to send the products to you. We hope you will understand this in advance. The delivery time differs according to the region. Please ask your nearest shipping agency for the delivery time.


[Shipments overseas]

If you send the product you have bought overseas, you may use the “EMS (express mail service) delivery" of post offices only.

  • Shipping charges of the EMS delivery
    The shipping charges of the EMS delivery differ according to the country of destination and the weight of the product and packaging.
    Our shopping system automatically calculates shipping charges for general types of packaging.
    After we have received your order, we re-check the weight of the item ordered and calculate correct shipping charges. Then we will inform you of the shipping charges by an "order acceptance mail."
  • Time of shipment and delivery
    If the product you have ordered is in stock, we will usually ship it to you in three to four business days, but if we don't have it in store, it will take us about two weeks to send the products to you. We hope you will understand this in advance.
    The delivery time differs according to the region. Please ask your nearest shipping agency for the delivery time.

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◎ Returning and replacement
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We always take all possible measures to deliver you flawless products. But if the product you have received is damaged or stained, differs from the item ordered or has an image different from the one you have expected, please let us know within 14 days after its arrival.

[Refunding procedures]

  • If you used a credit card:
    As soon as we confirm the receipt of the returned product, we will instruct your credit card company to cancel the payment.
    * Please understand that for reasons of our office procedures, we may debit the price from your bank account first and then refund you your payment through your credit card company.
  •  If you used payment on delivery or payment through the bank:
    As soon as we confirm the receipt of the returned product, we will refund you your payment by paying the amount into your bank account or by sending you a cash registered mail.

[Replacement procedures]

Please give us notice of your wish for replacement first and then send the product for replacement to us. As soon as we receive the product, we will send you a replacement.

※We will pay the shipping charges for returns and products for replacement. Please send us returns or products for replacement by freight-collect.
※We will not accept any request for a return of or a replacement for the product damaged, scratched, etc. after you received it.

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◎ Privacy policies
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We at Usaburo Kokeshi will neither use the important product information and personal data received from our customers for any purposes other than those for our business nor transfer such information and data to any third party. However, please understand that the above does not apply to the cases, for example, where the judiciary authorities request us to disclose such information and data.

>>For more details, please see the"Privacy Policy"page.